Our Commitment to Your Privacy

At CogniTWisdom, we understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, and safeguard your data when you use our computer system performance optimization services.

We operate under Taiwan's Personal Data Protection Act and maintain transparent practices about what information we gather and how we use it to serve you better.

Information We Collect

Personal Information You Provide

When you contact us or request our services, we may collect:

• Your name and business contact information
• Email address and phone number
• Company name and industry details
• Specific information about your computer systems and performance issues
• Communication preferences and service requirements

Technical Information

During our optimization services, we may access:

• System performance metrics and diagnostic data
• Hardware specifications and software configurations
• Network performance data and security settings
• Usage patterns that affect system performance

How We Use Your Information

We use the information we collect for specific business purposes:

• Providing computer system optimization and performance enhancement services
• Diagnosing technical issues and developing solution strategies
• Communicating about service progress and recommendations
• Scheduling follow-up maintenance and support sessions
• Improving our service delivery based on system performance outcomes
• Sending relevant technical updates and security recommendations

We don't use your personal information for marketing purposes unless you specifically request to receive our updates about new optimization techniques or industry developments.

Data Storage and Security

How We Protect Your Information

Your data security is essential to our operations. We implement several protection measures:

Data Retention

We keep your information only as long as necessary to provide our services and meet legal requirements. Client technical data is typically retained for 12 months after service completion to support any follow-up optimization needs.

Personal contact information is maintained while you remain an active client, plus an additional 24 months for potential future service inquiries.

Information Sharing

We don't sell, rent, or trade your personal information. We may share limited information only in these specific circumstances:

• With your explicit consent for specific business purposes
• When required by Taiwan legal authorities or court orders
• With trusted service providers who assist in delivering our optimization services (under strict confidentiality agreements)
• During business transfers, where your data protection rights remain intact

Your Rights and Choices

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information:

Access and Correction

You can request to see what personal information we have about you and ask us to correct any inaccuracies. We'll provide this information within 15 business days of your request.

Data Deletion

You can ask us to delete your personal information, though we may need to retain certain data for legal compliance or legitimate business purposes. We'll explain any retention requirements when processing your request.

Service Communication Preferences

You control how we communicate with you about our services. You can opt out of non-essential communications while still receiving important service updates and technical notifications.

Data Processing Restrictions

You can request limitations on how we process your personal information, particularly if you believe the data is inaccurate or our processing is unnecessary.

Website and Online Interactions

Website Usage Information

Our website collects basic usage information to improve your experience and ensure proper functionality. This includes your IP address, browser type, pages visited, and time spent on our site.

Cookies and Tracking

We use essential cookies to maintain website functionality and remember your preferences during visits. We don't use tracking cookies for advertising purposes or share website usage data with third-party marketing companies.

You can control cookie settings through your browser, though disabling essential cookies may limit some website features.

International Data Transfers

Your personal information is primarily stored and processed in Taiwan. If we need to transfer data outside Taiwan for service delivery purposes, we ensure appropriate protection measures are in place.

Any international transfers comply with Taiwan's data protection requirements and include contractual safeguards to maintain your privacy rights.

Policy Updates

We review and update this privacy policy periodically to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through email or prominent website notices.

Minor updates or clarifications may be made without individual notification, but we'll always update the "Last Updated" date at the top of this policy.

We encourage you to review this policy occasionally to stay informed about how we protect your information.